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Rock On Rockwalls, Landscaping, Stone Walls

PRIVACY POLICY

Rock On Rock Walls respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information provided through our website, enquiries, quotes, bookings and services.
 

ROCK ON  ROCKWALLS - LEGAL DISCLAIMER

LAST UPDATED: 29th July 2026
 

We may collect personal information including:

  • Your Name

  • Phone Number

  • Email Address

  • Residential, Project or billing address.

  • Property and project details.

  • Photograhs of the work area.

  • Quote, invoice and payment information.

  • Messages, emails and other corresondence.

  • Feedback, reviews and serevice enquiries.

  • Websities usage information where analytics or cookies are used.


​We only collect information that is reasonably required to respond to enquiries, prepare quotes, provide services and operate our business.
 

INFORMATION WE COLLECT

HOW WE COLLECT INFORMATION

Personal information may be collected when you;

  • Contact us by phone, email, website form or social media.

  • Request a quote or site inspection.

  • Accept a quote or make a booking.

  • Enter into an agreement with us.

  • Make a payment.

  • Provide photographs, plans or project information.

  • Submit feedback or a review.

  • Use our website.


We may also receive information from authorised representatives, contractors, suppliers or their parties involved in your project.
​

HOW WE USE YOUR INFORMATION

We may use your personal information to;

  • Respond to enquiries.

  • Arrange site inspections.

  • Prepare quotes, invoices and project documents.

  • Schedule and complete work.

  • Communicate about bookings, delays, variations or payments.

  • Purchase materials and coordinate suppliers.

  • Maintain business and taxation records.

  • Resolve concerns or disputes.

  • Improve our services and customer experiences.

  • Comply with legal and regulatory obligations.

  • Send service update or marketing communications where permitted.


You may ask us to stop sending marketing communications at any time.
 

SHARING YOUR INFORMATION

We may share relevant personal information with third parties where reasonably necessary, including;

  • Employees and contractors.

  • Material Suppliers

  • Delivery providers.

  • Accountants and bookkeepers

  • Payment providers.

  • Insurers, legal advisers and debt-recovery services.

  • Government authorities where required by law.


We will not sell or rent our=t your personal information to third parties.

Only information reasonably required for the relevant purpose will be shared.
 

PROJECT PHOTOGRAPHS

Rock on Rock Walls may photograph project areas before, during and after work for;

  • Project records.

  • Quality assurance.

  • Quoting and planning.

  • Evidence of completed work.

  • Website, portfolio and social media content.


We will take reasonable steps to avoid publishing identifiable personal information, house numbers, vehicle registration details or people without permission.

You may request in writing that photographs of your property are not used for marketing purposes.
 

WEBSITE FORMS, COOKIES & ANALYTICS

Our website may use cookies, analytics or similar technology to understand how visitors use the website and improve it's performance.

This information may include;

  • Browser type.

  • Device type.

  • Pages visited.

  • Time spent on website.

  • General location information.

  • Referral source.

  • Internet protocol address.


You may adjust your browser settings to refuse or delete cookies. Some website features may not function correctly if cookies are disabled.​

 

STORAGE & SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically or in physical business records.
 
Security measure may include;

  • Password-protected systems.

  • Restricted access to records.

  • Secure cloud-storage services.

  • Device security.

  • Secure disposal of records when no longer required.


No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but will take reasonable precautions to protect your information.​
 

RETENTION OF INFORMATION

We retain personal information only for as long as reasonably required for;

  • Providing services.

  • Maintaining project records.

  • Taxation and accounting obligations.

  • Warranty or workmanship matters.

  • Insurance purposes.

  • Dispute resolution.

  • Legal and regulatory requirements.


Information that is no longer required may be securely deleted, destroyed or de-identified.
 

ACCESS & CORRECTION

You may request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or outdated.

We may need to verify your identity before providing access or making changes. Access may be limited where required or permitted by law.
 

THIRD-PARTY WEBSITES

Our website or social media pages may contain links to third-party websites.

Rock On Rock Walls is not responsible for the privacy practices, content or security of external websites. You should review the privacy policy of any third-part service before providing personal information.
 

CHILDREN PRIVACY

Our services are not directed toward children.

We do not knowingly collect personal information directly from children without the involvement or consent of a parent or guardian.
 

DATA BREACHES

If data breach occurs, we will assess the incident and take reasonable steps to reduce potential harm.

Where required, affected individuals and relevant authorities will be notified in accordance with applicable Australian privacy requirements.
 

COMPLAINTS & ENQUIRIES

If you have a concern about how your personal information has been handled, please contact Rock On Rockwall's.

Please provide your name, contact details and an explanation of your concern. We will review the matter and respond within a reasonable timeframe.
 

CHANGES TO THIS POLICY

Rock On Rock Walls may update this Privacy Policy when business practices, technology or legal requirements change.

The latest version will be publisjed on our website with the updated effective date.
 

Phone: 0422 570 638
Email: rockonlandscaping@gmail.com

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